AgileCadence Managed Services - AgileCadence

Managed Services

A whole new way of adding workforce to your Dynamics AX technical team

Every member of the AgileCadence team have at some point worked for a Customer or Microsoft Dynamics AX Partner. Every project has its own challenges and expertise, its own knowledge gaps and infrastructure guidelines. Over the last 3 years we have been aligning the company to be able to fill a gap we believe causes a great cost within implementations whilst providing a patchy and issue driven service. This is driven predominantly through resource restrictions in the global market for AX expertise and also due to supply and demand the high cost of experts in the contracting and partner space.

AgileCadence are now ready to be termed as “Disruptive” in this area of Microsoft Dynamics AX. Our mission, to manage all systems globally with the same tried and tested techniques. With Hybrid technology as a key driver and superior support systems. We aim to be the catalyst for change, we aim to bring down the cost of your technical project requirements and therefore return budget to your main business goals.

Put your money were your mouth is

This is pretty significant, we are offering to provide a service that undercuts pretty much any provider in the AX community. The only way we can achieve this is due to a centralised model which we have spent a lot of time developing. However to give you an idea of the saving you might be able to make, we will be upfront and show you the prices. Yes that’s right, we will actually show prices.

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SLA 1 Package



  • Best for all-in-one systems.
  • 8 hours per day SLA.
  • 5 days a week SLA.
  • Full 24 hour helpdesk.
  • Systems classed as medium / low priority.
  • Full monitoring as standard.


SLA 2 Package



  • Best for multi-user testing systems.
  • 12 hours per day SLA.
  • 5 days a week SLA.
  • Full 24 hour helpdesk.
  • Systems classed as medium / high priority.
  • Full monitoring as standard.


SLA 3 Package



  • Best for production systems.
  • 24 hours per day SLA.
  • 7 days a week SLA.
  • Full 24 hour helpdesk.
  • Systems classed as high / critical priority.
  • Full monitoring as standard.



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24×7 Help Desk

AgileCadence provides a 24/7 Help Desk, this may be used for all IT related issues and queries. Issues can be logged via the Help desk, email or even phone. We also have a 24 x 365 contact number which can be called to log an issue directly with one of our call centre staff. We actively assign incidents to the correct groups based on the issue described and can provide full reporting on the SLA and service provided.

PriorityDefinitionResponse TimeSLA Options
CRITICAL (P1)Complete degradation – all users and critical functions affected. Service completely unavailable30 minutesAs per SLA package
HIGH (P2)Significant degradation – large number of users and critical functions affected.2 hoursAs per SLA package
MEDIUM (P3)Limited degradation – limited number of users or functions affected. Business process can continue4 hoursAs per SLA package
LOW (P4)Small degradation – few users or one user affected. Business process can continue8 hoursAs per SLA package
*Response times are based on SLA Package and raised ticket stamp time


King James VI Business Centre
Friarton Rd
Phone: +44 (0) 1312 026 047