Location: Flexible

Term: Full Time

Listed: 4 November 2021

Closing: Open

Junior Support Engineer

About the role:

AgileCadence is all about people, whether that is our team, our partners or our customers. We are looking for an enthusiastic person with a keen interest in technology to join our Service Desk team as a Junior Support Engineer. You will play a key role in the Service Desk experience, ensuring that all our internal and external support issues are followed up, and our customers receive excellent customer care. We will make sure you receive mentoring and hands-on training to help develop you and your career.

 

You will be:

  • The first point of contact for the Service Desk.
  • Logging service desk requests, ensuring that a response is provided and that they are passed to the appropriate person for action.
  • Provide day to day assistance and support to our customers (both internally and externally).
  • Supporting a wide range of different customers, always providing exceptional service.
  • Following agreed processes and procedures within our Service Desk function.
  • Ensuring all our internal IT needs are met, this includes monitoring and managing our internal systems and networks and supporting with onboarding and offboarding of team members.
  • Supported by management and receive mentoring and practical hands-on training to develop you and your career in technology.
  • Championing a culture that promotes a focus on the health and wellbeing of our team.
  • Flexible – you understand that you may be asked to take on other responsibilities or tasks that are not referred to above, but that fall within the remit of your skills and abilities.

 

About you:

  • You have previous experience in a customer facing role, understanding customer needs and transforming them into solutions that meet and exceed expectations.
  • You are a quick learner and have a strong interest in developing a career within technology.
  • You have superb spoken and written communication skills, and a passion for working with people.
  • You have a positive can-do attitude and a genuine enthusiasm to help others.
  • You are customer focused – you work hard to understand our customers’ needs, always striving to deliver the best service and exceed expectations.
  • You take a solution-focused approach and have great problem-solving abilities.
  • You are highly organised with the ability to manage your time effectively and prioritise workload, with multiple conflicting demands.
  • You are an amazing brand ambassador for AgileCadence – you share and live our values every day.