Location: Flexible

Term: Full Time

Listed: 4 November 2021

Closing: Open

Support Engineer (Dynamics)

About the role:

AgileCadence is all about people, whether that is our team, our partners or our customers. We are looking for an experienced and enthusiastic Support Engineer with knowledge and experience in Microsoft Dynamcis to join our Service Desk team. This person will play a key role in the Service Desk experience across AgileCadence, ensuring that all internal and external support issues are investigated and resolved. This is a really exciting opportunity for someone to work with our brilliant customers and help to define and build the future of our Service Desk at AgileCadence.

 

You will be:

  • Providing day to day assistance and support to our customers (both internally and externally).
  • Owning incidents and requests to completion within agreed service level agreements (SLA’s).
  • Providing and promote first class, proactive IT support.
  • Supporting a wide range of different customers, always providing exceptional service.
  • Following agreed processes and procedures within our Service Desk function and contributing to their creation all with the aim of delivering a first-class service.
  • Knowledgeable of Microsoft technologies such as MS Dynamics and Power Platform.
  • Collaborating with the AgileCadence team, stakeholders, and partners to identify and resolve customer issues so that they receive a seamless support experience.
  • Responsible for ensuring that all Service Desk provisions are delivered on time and key milestones are met.
  • Ensuring all our internal IT needs are met, this includes monitoring and managing our internal systems and networks and supporting with onboarding and offboarding of team members.
  • Championing a culture that promotes a focus on the health and wellbeing of our team.
  • Flexible – you understand that you may be asked to take on other responsibilities or tasks that are not referred to above, but that fall within the remit of your skills and abilities.

 

About you:

  • You have previous experience working on a service desk or technical support environment and working to service level agreements.
  • You have strong knowledge and experience of working with Microsoft Dynamics.
  • You have previous experience in a customer facing role, understanding customer needs and transforming them into solutions that meet and exceed expectations.
  • You have superb spoken and written communication skills, and a passion for working with people.
  • You have a positive can-do attitude and a genuine enthusiasm to help others.
  • You are customer focused – you work hard to understand our customers’ needs, always striving to deliver the best service and exceed expectations.
  • You take a solution-focused approach and have great problem-solving abilities.
  • You are highly organised with the ability to manage your time effectively and prioritise workload, with multiple conflicting demands.
  • You are an amazing brand ambassador for AgileCadence – you share and live our values every day.